Subscriber Emails on Every Subscription
Each subscription now shows the emails sent to that subscriber, right next to their billing attempts and orders.
Details
Every subscription details page now has an Emails card. It shows the most recent emails sent to that subscriber with the date and time, the type of email, and whether it was sent.
We match every email address we know for the customer, so emails sent before they changed their address still appear. The card covers all of that customer's subscriptions, and View all opens Email History already searched for them.
What merchants can now do
- See a subscriber's recent emails right on their subscription
- Check whether a customer was told about a failed payment on the same page where you see the decline
- Open any email to read exactly what the subscriber received
- Jump to that customer's full email history in one click
Why this matters
When you're helping a subscriber, everything you need should be on one page. Billing attempts tell you a payment failed. The Emails card tells you whether the customer knew about it, so you can answer their question without digging through other tools.